Welcome to MCS! Thank you for joining us, we are so glad you are here!

Here at MCS, we have amazing resources to utilize to help with your experience in navigating your laptop, Microsoft Teams, and much more. Below you will find articles that the information support department (ISD for short) we think will be helpful to reference. If you have any questions regarding your information technology needs, need help with your laptop or other Information Technology needs, or if your laptop is having issues, you can always reach out to us (see submitting tickets for more information). Once again, we are so glad you are here!

Setting up Microsoft Authenticator:

Due to insurance policies, and to help better secure your MCS account, we are requiring all staff to have Microsoft Authenticator. Please follow the steps below for setting up Microsoft Authenticator:

• Setting Up Microsoft Authenticator

Reporting Spam/Fishing e-mails:

We get it, we hate spam and Phishing attempts as much as you do (that pesky Nigerian prince keeps on contacting us about inheritance!) To report e-mails please follow the steps below:

• Reporting Suspicious emails via IronScales - Outlook Web 
• Reporting Suspicious e-mail via IronScales - Outlook App Windows
• Reporting Suspicious emails via IronScales - Outlook Mobile (Android and iPhone) 

Adding A calendar for Microsoft Outlook:

Sometimes calendars are shared department-wide. If you need to add a shared calendar, please follow the steps found in this knowledge base article:

• Adding Shared Calendars via Outlook

Using OneDrive:

We utilize Microsoft OneDrive for file storage across all of our devices to backup files and allow staff to access them anywhere, both on and off campus. To understand how to setup your OneDrive folder please see the articles below:

Microsoft Teams:

We utilize Microsoft Teams as our go-to for internal (and sometimes external) communication. Since 2022 we have utilized Teams Phone, in other words, your internal and external phone is now in one spot, unless you have a desk phone. Please the information below regarding your desk phone.

• To make an External Call via a Phone number in Microsoft Teams. If you click on Calls, you will find a Dial pad. Simply click on the numbers or type out the phone number and click on call.
• If you have a desk phone, please follow these steps to set up your desk phone: Microsoft Teams Polycom Desk Phone Sign-in 

Submitting tickets:

If you are having issues with your laptop, Information Technology needs, or your laptop is having issues please feel free to follow any of the steps below. Please give ISD as much information as possible, submitting “my device isn’t working” does not help us and causes us to stress (we are humans after all!). Sometimes restarting your device also resolves the issues as well (We are aware that this sounds cliche, as the kids would say “Don’t at us”).

To submit a ticket please follow the steps on the following knowledge base articles:

• Submitting tickets via Support Center Portal 
• Submitting and Replying to Tickets Via Microsoft Teams
• Submitting and Replying to Tickets via Teams - Mobile (Apple and Android)

Miscellaneous information:

Sometimes an article doesn’t have a dedicated section. Here you can find any other information that the ISD feels is important. Again, if you need help with any of these articles below please submit a ticket using any of the options found in the Submitting a Ticket section