Welcome to the CWC!

 

Here at CWC, we use several different tools and resources on a daily basis. Below, you will find articles that will guide you as you get started. If you have any questions regarding your information technology needs, you can always reach out to us (see submitting tickets for more information).

Setting up Microsoft Authenticator

Due to insurance policies and to help better secure your CWC account, we require all staff to have Microsoft Authenticator. Please follow the steps below for setting up Microsoft Authenticator:

Adding a Signature to Outlook

At CWC we have a specifically designed signature to be used by all staff. To setup your signature, please follow the knowledge base article found below:

Reporting Spam/Fishing e-mails

We get it, we hate spam and Phishing attempts as much as you do (that pesky Nigerian prince keeps on contacting us about inheritance!) To report e-mails please follow the steps below:


Adding a Shared Calendar

Sometimes a department shares a calendar to better communicate or see which Pastor is on call. To add a shared calendar, please follow this knowledge base article:

Using OneDrive

We utilize Microsoft OneDrive for file storage across all our devices to backup files and allow staff to access them anywhere, both on and off campus. To understand how to setup, use, and access your Onedrive files please see the articles below:

Windows Users: All files on your desktop and document folders are automatically backed up by OneDrive. Once you login to your device you will not need to do anything further for your files to sync. For further information on setting up OneDrive for Windows, please refer to the article below. 

Mac Users: You will need to store your files in the OneDrive folder on your Mac for the files to be backed up. Files on your desktop and documents folders are not backed up and will be lost if anything ever happened to your device. For further information on setting up OneDrive for Mac, please refer to the article below. 

Microsoft Teams

Microsoft Teams is a chat-based workspace that integrates people, content and tools. In early 2022, we transitioned from email to Teams as our primary means of communication between staff members, and in the fall of 2022, we transitioned to Microsoft Teams Phone System. Most staff no longer have desk phones and will use the Teams app on either their computer and/or cell phone to make phone calls. If the IS Department has given you a phone number, then you have the ability to make phone calls to external phone numbers. Those not given phone numbers, still have the ability to make calls amongst staff members. Most users can be called by directly searching for their name in Teams, but we do provide a phone directory pinned to the top of the "Files" tab in the "General" channel of the CWC Employees Team with all numbers including public and MCS phone extensions. Please follow the directions below to make a call or sign into a desk phone if you have one. 

  • To make an External Call via a Phone number in Microsoft Teams. If you click on Calls, you will find a Dial pad. Simply click on the numbers or type out the phone number and click on call.
  • If you have a desk phone, please follow these steps to set up your desk phone: Microsoft Teams Polycom Desk Phone Sign-in 


Notifications

With all staff announcements, chats and phone calls being made with Microsoft Teams, phone and desktop notifications can become overwhelming. The article below will show you how you can customize your notifications and also show you how to set up quiet time, so that you are not interrupted when you're off the clock. (Important messages sent from leadership will still notify you, even if your phone is set to be on quiet time.)

Submitting tickets

If you are having issues with your laptop, phone or any other technology needs, please follow any of the steps below to submit a support request (ticket). Please give us as much information as possible to help us help you! We politely ask that you do not contact the Information Services Director or Assistant Director directly for tech issues unless calling through the Support Center line (ext 220). We share many different responsibilities and don't expect you to know which person to contact depending on your issue. We also ask that if you stop us in the hallway and talk to us about an issue, that you submit a ticket after the conversation. We are handling tickets all throughout the day and will more often than not forget about the issue if a ticket is not submitted. We thank you for your cooperation in advance!

To submit a ticket please follow the steps on the following knowledge base articles:

Printing

We use a cloud printing solution called Printix to print at all locations. You will need to sign in to Printix and manually add the printers to your device to print to those printers. Please follow the directions below corresponding to the device you use. 

Miscellaneous information

Sometimes an article doesn’t have a dedicated section. Here you can find any other information that the ISD feels is important. Again, if you need help with any of these articles below, please submit a ticket using any of the options found in the "Submitting Tickets" section.